PELLA – After conducting over 2,900 site surveys and laying 35 miles of fiber service lines, Pella Fiber is up and running in several zones across town.

Over 500 Pella residents have already activated their services.

“Our installer was knowledgeable, efficient and personable,” said one new Pella Fiber customer. “The process went very smoothly and has worked flawlessly.” Another shared, “The service has been super-fast and reliable.”

How can customers who have had a site survey activate Pella Fiber’s high-speed internet, voice and TV service? First, they should visit There is a link to an interactive map near the bottom of the homepage, where customers can enter their address and discover whether service is active in their area, in progress or on hold.

If their area is active, customers can sign up for service by:

  • Clicking the “Get Started” button on the website homepage
  • Calling 641-628-4173 and connecting with Pella Fiber customer service
  • Visiting the Pella Fiber office at City Hall

Then, Pella Fiber will schedule an in-home appointment to connect equipment and make service live. Activation is free.

If a customer hasn’t had a site survey or fiber installation, they can still sign up via There is no cost for the survey and no commitment to Pella Fiber services.

“We are so excited to have reached this stage,” said Telecommunications Director Doy D. Ousley. “Our customers are more important to us than numbers on a profit statement. They are our neighbors, and we want to help them by providing the high-speed connections that make their lives easier.”

If customers have questions or would like to learn more about Pella Fiber’s services, they can call 641-628-4173 or email

Pella Fiber is a municipal utility managed by the City of Pella offering internet, phone and TV service. As a homegrown initiative, Pella Fiber is uniquely dedicated to providing reliable connections to the people and businesses in the Pella community. Fiber delivery will be available to addresses inside the corporate limits.

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